Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
{"xsrfToken":"b6b28ff4e254b98c22d16e9d6599e2fed6d1ed22_lout","branding":{"id":"9","key":"support","name":"Lightcast Customer Support","portalBaseUrl":"/servicedesk/customer/portal/9","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/9/1007","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#d63e50","headerLinkHoverBGColor":"#d63e50","headerBadgeColor":"#d63e50"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/841c2158-3585-45a8-af9d-dd3ce9ace6c8/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYzQ2ZGNmZS02MTY3LTQyYjAtYmEyMy03NDdhY2FlYjI3NWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjg0MWMyMTU4LTM1ODUtNDVhOC1hZjlkLWRkM2NlOWFjZTZjOCI6WyJyZWFkIl19LCJleHAiOjE3ODEzNzY3MzcsIm5iZiI6MTc4MTM3NjEzN30.87D-aVfX9ajZEazn3IGHbcHNtzWuj_U6EN-RFyG75D0&client=1c46dcfe-6167-42b0-ba23-747acaeb275a&mode=fit","logoId":"841c2158-3585-45a8-af9d-dd3ce9ace6c8","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Lightcast Help Center","sharedPortalName":"Lightcast Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"it-IT":{"localeDisplayName":"Italian (Italy)"},"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to the Lightcast Help Center","sharedPortalName":"Lightcast Help Center","localeDisplayName":"English (United States)"},"es-ES":{"localeDisplayName":"Spanish (Spain)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ff2f59","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/7f53e31d-e14d-459c-a6f0-811e57ed110b/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYzQ2ZGNmZS02MTY3LTQyYjAtYmEyMy03NDdhY2FlYjI3NWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjdmNTNlMzFkLWUxNGQtNDU5Yy1hNmYwLTgxMWU1N2VkMTEwYiI6WyJyZWFkIl19LCJleHAiOjE3ODEzNzY3MzcsIm5iZiI6MTc4MTM3NjEzN30.0AhlYJRMgybUOtAg13NnlsaCr76H4vYQPpBzn12piZA&client=1c46dcfe-6167-42b0-ba23-747acaeb275a&height=300&mode=fit","bannerMediaApiFileId":"7f53e31d-e14d-459c-a6f0-811e57ed110b","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"9","key":"support","projectId":15704,"serviceDeskId":9,"name":"Lightcast Customer Support","description":"<p>Welcome! You can raise a Support request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/9","reqTypes":[{"id":"64","name":"Access / Logins","descriptionHtml":"","callToAction":"Access / Logins","introHtml":"<p>Need access to Lightcast products or updating user accounts</p>","icon":14866,"iconUrl":"https://lightcast-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14866","groups":[20],"key":""},{"id":"65","name":"Data Issue","descriptionHtml":"","callToAction":"Data Issue","introHtml":"<p>Issues related to data inconsistency</p>","icon":13132,"iconUrl":"https://lightcast-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13132","groups":[20],"key":""},{"id":"69","name":"Other","descriptionHtml":"","callToAction":"Other","introHtml":"<p>Other ad hoc inquiries.</p>","icon":13132,"iconUrl":"https://lightcast-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13132","groups":[20],"key":""},{"id":"66","name":"Product Issue","descriptionHtml":"","callToAction":"Product Issue","introHtml":"<p>Issues related to unexpected or unresponsive functionality in a Lightcast product</p>","icon":14899,"iconUrl":"https://lightcast-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14899","groups":[20],"key":""},{"id":"67","name":"Questions and Answers","descriptionHtml":"","callToAction":"Questions and Answers","introHtml":"<p>Question about a Lightcast product or feature</p>","icon":14890,"iconUrl":"https://lightcast-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14890","groups":[20],"key":""},{"id":"70","name":"Suggest an Idea","descriptionHtml":"","callToAction":"Suggest an Idea","introHtml":"<p>Have a suggestion to make our data or product better?</p>","icon":14888,"iconUrl":"https://lightcast-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14888","groups":[20],"key":""},{"id":"68","name":"Account / Billing","descriptionHtml":"","callToAction":"Account / Billing","introHtml":"<p>Need to extend, renew, or change subscription</p>","icon":13132,"iconUrl":"https://lightcast-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/13132","groups":[],"key":""},{"id":"71","name":"Aggregation Issue","descriptionHtml":"","callToAction":"Aggregation Issue","introHtml":"<p>Issues related to website crawling</p>","icon":14861,"iconUrl":"https://lightcast-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14861","groups":[],"key":""},{"id":"74","name":"Custom Work","descriptionHtml":"","callToAction":"Custom Work","introHtml":"<p>Special request requiring custom work from Lightcast</p>","icon":14881,"iconUrl":"https://lightcast-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14881","groups":[],"key":""},{"id":"73","name":"DevOps","descriptionHtml":"","callToAction":"DevOps","introHtml":"<p>Assistance installing or upgrading a Lightcast product</p>","icon":14871,"iconUrl":"https://lightcast-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14871","groups":[],"key":""},{"id":"72","name":"Infrastructure","descriptionHtml":"","callToAction":"Infrastructure","introHtml":"<p>Issue related to infrastructure (Ex: inability to access Lightcast product)</p>","icon":14862,"iconUrl":"https://lightcast-io.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/14862","groups":[],"key":""}],"reqGroups":[{"id":20,"name":"General"}],"orderMapping":{"20":[65,64,69,66,67,70]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIxYzQ2ZGNmZS02MTY3LTQyYjAtYmEyMy03NDdhY2FlYjI3NWEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLTIzMjg5NDc1IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTpjaHVuazoqIjpbInJlYWQiLCJjcmVhdGUiXX0sImV4cCI6MTc4MTM3NzMzNywibmJmIjoxNzgxMzc2MTM3LCJhbm9uSWQiOiJhbm9uLXVzZXIiLCJodHRwczovL2lkLmF0bGFzc2lhbi5jb20vYXBwQWNjcmVkaXRlZCI6ZmFsc2V9.EzwQZJm0Ks1pBIDSQC7_jj9Z8aZhkr40f6LnUcKdluc","targetCollection":"upload-user-collection-23289475","endpointUrl":"https://api.media.atlassian.com","clientId":"1c46dcfe-6167-42b0-ba23-747acaeb275a","tokenDurationInMins":20}},"sharedPortal":{"name":"Lightcast Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://lightcast-io.atlassian.net/wiki","kbLinkDomainURLs":["https://lightcast-io.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}